Accommodations are at NO COST to the applicant. The application process must be completed at www.ihoot.org. A $75 non-refundable processing fee is required by Active Duty applicants, $100 for Veterans with proof of honorable service in order to start the administrative application process. Vacations for Vets is a special program that is managed at the corporate level, not at the resort. DO NOT CALL THE RESORT! Calling the resort could delay or cancel the reservation process. If you have questions prior to submitting the application, click the “Contact Us” link at www.ihoot.org or contact the Vacations for Vets Program Manager directly by email at firstname.lastname@example.org. You will be notified by email when the application has been processed and you will be issued a confirmation number and/or certificate that is required for check-in at the resort. Since the accommodations are free, high demand locations may take longer to process than others.
FREQUENTLY ASKED QUESTIONS
1.Q: Are retired service members or discharged veterans eligible for the Vacations for Vets Program? Yes, but proof of honorable service is required.
2. Q: What items can be used for proof of honorable service? DD214 (black out SSN) or honorable discharge certificate.
3. Q: What do I need for proof of active duty? You must provide your official mail.mil email address, official duty mailing address, personal email address and home address. Providing your DD214 is optional, but is not required for active duty personnel.
4. Q: Are family members allowed to accompany me? You may invite whomever you choose to accompany you to the destination with the understanding that you are responsible for their conduct.
5. Q: Can family members apply for individual vacations. No, but spouses may complete the application for the service member. However, the actual service member must provide identification to sign in at the resort.
6. Q: Are widows of service members eligible to apply for the Program? Widows are eligible to apply for the Program, but must provide proof of honorable service of the deceased member and a copy of the death certificate. Children of active or deceased members are not eligible to apply.
7. Q: Are National Guard or Reserves eligible to apply? Yes. If not on active duty, proof of honorable service must be provided.
8. Q: Can the Program Manager tell me if a resort and/or dates are available before I submit the application? No, we are NOT a travel agency. The Program Manager can NOT determine availability until the application process has been completed and submitted online. Applicants may apply near or over holiday periods, but they are often not available.
9. Q: If I cancel after receiving a confirmation number and/or certificate of confirmation, am I eligible to reapply? If you cancel, it must be at least three (3) weeks prior to the check-in date in order to remain eligible to reapply. If you cancel less than 3 weeks of the arrival date, you are not eligible to reapply.
10. Q: How long will it be before I know the status of my application? Please allow at least three (3) weeks from the date you submitted the application for initial processing to be completed. If you have not heard from the Vacations for Vets Program Manager after 3 weeks, you may either click the “Contact Us” link at www.ihoot.org or contact the Program Manager by email at email@example.com. Please realize that high demand locations may take longer to process.
11. Q: Is it possible for an eligible applicant to reserve more than one unit (condo or villa)? No one applicant can reserve more than one unit. If there are more than one eligible applicants in a family or group, each eligible applicant may request the same location and dates, but there are no guarantees that each will be available. It is recommended that the Vacations for Vets Program Manager be made aware of special requests prior to or immediately after submitting the applications at: firstname.lastname@example.org.
RULES AND GUIDELINES
1. Vacations include accommodations only! The maximum vacation period is 7 nights and 8 days. The Program does NOT include airfare or travel related services!
2. Qualified categories include Active Duty service men and women in all services and categories including Marines, Army, Navy, Air Force, Coast Guard, Reservists on Active Duty, National Guard on Active Duty, Veterans recalled to Active Duty and Discharged Veterans providing proof of honorable service.
3. Sponsors that have been issued confirmation numbers and/or certificates of accommodations are responsible for the conduct and actions of their family members and guests.
4. Although applications may be submitted at any time, it is recommended that applications be submitted at least 12 weeks prior to the check-in date requested. Chances of approval diminish if submitted in less than the 12-week window. Only one vacation per active duty sponsor is allowed in a calendar year (365 days) and not to the same resort. Please allow at least 3 weeks for the initial application to be processed. High demand locations may take longer.
5. Participants must submit a testimony outlining their vacation experience and how it helped your family reconnect. IHOOT may request a public relations release to publish your testimony in the resort owners’ newsletters. This will help generate more vacation accommodations for other service men and women.
6. The Vacations for Vets Program is not responsible for injuries, property or personal damage, financial obligations or notes signed by members prior to, during or following the vacation.
7. Applicants must complete and submit the application online. Proof of honorable service can be emailed to email@example.com or faxed to 410-496-7668, ATTN; Vacations for Vets Program Manager.
8. Confirmation or certificates will be sent directly to applicants from the Vacations for Vets Program Manager by email. If a confirmed reservation is canceled due to a change of dates and/or location, you are required to reapply.
9. Your only Point of Contact (POC) is the Vacations for Vets Program Manager! DO NOT CALL THE RESORT following receipt of confirmation. Calling the resort can delay or cancel the reservation. All personal correspondence must be generated online at the www.ihoot.org“Contact Us” link or by email to firstname.lastname@example.org.
10. The following methods of payment are accepted: MasterCard, VISA, Discover, AMEX, Debit or Credit Cards displaying the MasterCard or Visa logo either individually or through Pay Pal. You are not required to apply for a personal Pay Pal account to use it for the processing fee. If you are not comfortable with making payment through Pay Pal, contact the Program Manager at email@example.com to process payment directly through the Vacations for Vets portal.
11. If two eligible members of the same household apply for consecutive weeks at the same site and dates, the applications must be submitted separately with each individual’s contact and payment information and proof of active or honorable service. Availability for special requests is not guaranteed.
12. A $300 refundable deposit may be required for applicants that have canceled a confirmed reservation.
I have read, understand and agree to comply with the Rules and Guidelines. I certify that I am eligible to apply for the Vacations for Vets Program as outlined in paragraph two (2) above and will provide proof of honorable service as required per the guidelines. I understand that the processing fee is used to pay for work that has been done on that specific request. If a new location and/or dates is requested requiring the existing reservation to be canceled, applicants must submit a new application and processing fee. New applications due to cancellation of a confirmed reservation to high demand locations may require a $300 refundable deposit providing all conditions are met. Processing fees are non-refundable.